Customer Experience Associate at Jumia

Category
Customer Service
Location
Nairobi (Nairobi), Kenya
Gender
Indiferente
Candidate
-Extensive experience in a call centre environment -Excellent issues resolution skills & complaint handling skills -Detailed understanding of call centre processes & KPIs -Strong people leadership -Team player -Ability to evaluate and prioritize work accordingly If you want to join some of the fastest growing companies in the world, please send your resume to joinus-kenya@jumia.com
Description
-Reporting to the head of customer service -Responsible for taking ownership of a wide range of concerns, issues, and complaints from our customers and ensuring they are resolved in an efficient and professional manner in line with the SLA
Contact
Hidden Email
Start date
As soon as possible
Contact
Hidden Email
Country
Kenya
City
Nairobi (Nairobi)
Education
Bachelor
Study
Customer Service, Management
Candidate
-Extensive experience in a call centre environment -Excellent issues resolution skills & complaint handling skills -Detailed understanding of call centre processes & KPIs -Strong people leadership -Team player -Ability to evaluate and prioritize work accordingly If you want to join some of the fastest growing companies in the world, please send your resume to joinus-kenya@jumia.com
Company
Jumia

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