Senior Manager (Guest House) at Armada Human Capital

Hospitality & Travel
Kakamega (Western), Kenya
Hours per week
Full Time: 30+
Senior Manager (Guest House) JOB TITLE: Senior Manager (Guest House) JOB CODE: SMG/CTG/140502 NUMBER OF POSITIONS OPEN: 1 REPORTS TO: The Director LOCATION: Kakamega, Kenya CLOSING DATE: Open Until Filled Responsible for: • The Guest House Manager • Section Heads • All staff Scope and General Purpose: • Performs the role of Standards Bearer, and quality assessor ensuring that each criteria at our clients basics are communicated, understood and maintained by all staff. • Responsible for the overall success of the Guest House, meeting or exceeding planned objectives for revenue and profit. • Performs each criteria as contained in the current Departmental standard operating procedures. • Plan/Direct/Coordinate the activities of:  Reservations  Guest Relations  Accommodation  Food & beverage, production &sales;.  Banqueting  Marketing  Outside catering • Provide exemplary performance for staff to follow. Ensuring high standards of Integrity, devotion to duty and moral values. ESSENTIAL DUTIES AND
RESPONSIBILITIES Financial Returns • Develop recurrent short term annual budget and expenditure plans. • Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction. • Maximizing revenue through the Yield Management and inventory control systems. • Aggressively minimize accident, work-men’s compensation and underemployment claims and resulting costs. Understand Government regulations affecting hotel’s operations and prevailing labour laws. • Develop and communicate selling strategies and ensure compliance. • Oversee all accounting functions, including but not limited to, accounts payables, accounts receivables, petty cash and ordering procedures. • Observe and enforce internal controls set out in accounting procedures to minimize areas of fraud and wastage. • Utilize budgets to have the manager and team supervisors to understand financial objectives. People • Manage day to day sales activities. • Plan and assign work, monitor performance and feedback. • Establish performance and development goals for team members. • Provide mentoring, coaching and regular feedback to help manage conflict. • Improve team member performance and recognize performance. • Ensure staff is properly trained, dressed and has the tools and equipment to carry out job duties. • Work with Director, manager and section Heads to ensure proper staffing levels based on guest volume putting in mind financial constraints. • Maintain effective open-door communication system that crosses departmental lines in order to reach all employees. Responsibilities • Interviewing • Recommending for hiring • Appraising performance • Rewarding and disciplining employees as per Guest House Policy, Rules and Regulations. • Addressing complaints promptly, tactfully and diplomatically. SKILLS AND CERTIFICATION: • Be readily available/ approachable for all guests. • Ensure that Departments achieve or exceed Guest service expectations. • Take proactive approaches when dealing with guest concerns. • Extend professionalism and courtesy to guests at all times. • Develop and enforce customer relations activities to retain and attract guests. • Identify operational problems that reduce the effectiveness of marketing activities and overall Guest House sales, and performance. Work with appropriate Departments on solutions. • Develop awareness and reputation of the Guest House and the brand in the local community and beyond. • Perform hand-on duties as needed to deliver guest services and to motivate staff. • Provide a safe working environment through accident prevention programs. • Audit and ensure guest rooms, public places, grounds, and work and kitchen areas meet sanitation and cleanliness standards. • Coordinate preventive maintenance and general clean programs so that guest satisfaction goals are attained. • Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective actions. • Monitor performance of the Hotel through verification and analysis of guest satisfaction systems and financial reports.
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Start date
As soon as possible
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Kakamega (Western)
Armada Human Capital

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