Customer Service Agent at Kenya Airways

Category
Customer Service
Location
Eldoret (Rift Vally), Kenya
Hours per week
Full Time: 30+
Gender
Indiferente
Candidate
- To deliver the highest customer service in handling our passengers. The service provided will include check-in, baggage acceptance, checking documentation, escort to and from the aircraft, lost or damage property and provide assistance to special need passengers. - To ensure a caring, effective passenger service in compliance to the company regulations while maintaining the company On Time Performance - To ensure compliance with safety & security standards in our operations to comply with relevant statutory and industry requirements. - To effectively communicate relevant aspects of service delivery internally and externally to meet customer expectations especially at time of disruptions. - Ensure and maintain a healthy, safe and secure working environment in compliance with company procedures, regulatory authorities and requirements. All interested applicants can apply using our iRecruitment platform here: http://irecruitment.kenya-airways.com:8000/OA_HTML/OA.jsp?OAFunc=IRC_VIS_APPLY_LOGIN_PAGE&_ti=83451972&oapc=4&oas=5_zwxfNRRbHzN-Nc3YpSpA..
Description
The successful candidate will provide check-in, escort and general assistance to our customers to the highest standard of Customer care. The Customer Service Agent will be expected to work on their own initiative and provide a safe, secure, efficient and caring customer e compliance with regulatory requirements and Company’s policies. The successful candidate will be offered a two (2) year contract.
Contact
Hidden Email
Start date
As soon as possible
Contact
Hidden Email
Age
24-60
Country
Kenya
City
Eldoret (Rift Vally)
Education
High school
Study
Degree in customer service.
Candidate
- To deliver the highest customer service in handling our passengers. The service provided will include check-in, baggage acceptance, checking documentation, escort to and from the aircraft, lost or damage property and provide assistance to special need passengers. - To ensure a caring, effective passenger service in compliance to the company regulations while maintaining the company On Time Performance - To ensure compliance with safety & security standards in our operations to comply with relevant statutory and industry requirements. - To effectively communicate relevant aspects of service delivery internally and externally to meet customer expectations especially at time of disruptions. - Ensure and maintain a healthy, safe and secure working environment in compliance with company procedures, regulatory authorities and requirements. All interested applicants can apply using our iRecruitment platform here: http://irecruitment.kenya-airways.com:8000/OA_HTML/OA.jsp?OAFunc=IRC_VIS_APPLY_LOGIN_PAGE&_ti=83451972&oapc=4&oas=5_zwxfNRRbHzN-Nc3YpSpA..
Company
Kenya Airways

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