Field Service Engineer at Armada Human Capital

Nairobi (Nairobi), Kenya
Hours per week
Full Time: 30+
SUMMARY: Our client is an international organization with offices and factories on five continents. With around 3,000 staff of over 50 nationalities, they provide technologies and services in more than 200 countries around the world. They are a trusted security provider and adviser to governments, central banks, high-security printers and industry. Job Objective: Provide 1st and 2nd level technical support to ensure efficient and effective operation of the TRACE solution. Perform daily maintenance, troubleshooting tasks and provide technical support according to established procedures. Be the primary point of contact to the business unit’s internal and external customers. Activities include maintaining servers and applications; test, release, and deploy applications; provide assistance to other Field Operations Technicians; and answer technical questions. PRIMARY RESPONSIBILITIES: Ensure that all of our client’s policies including those concerning Health, Safety and Environmental protection are respected, and implement or
propose improvements in such practices. Provide the first-level support for technical issues Ensure the resolution of incidents within specific time constraints Perform user management and routine system administration tasks Manage and maintain servers and data center equipment Respond to requests of other technical teams Troubleshoot and resolve IT infrastructure, client and server software, and data issues Coordinate service activities with other Field Operations Technicians, dispatch preventive and corrective maintenance Maintain a test environment Perform monitoring activities Test all new releases and upgrades Install, configure, optimize & maintain production systems, applications, and servers Maintain accurate and updated documentation; record all changes to production environment This also involves: Work with other support teams to improve systems and applications Identify situations requiring urgent attention and escalate as appropriate Track problems and change requests Work outside business hours and availability for on call support depending on business requirements Coordinate deployments with other Field Operations Technicians and other teams Troubleshoot performance issues Mentor and train Field Operations Technicians and other staff onsite and remotely Contribute to process improvement initiatives EXPERIENCE: Experience in managing and troubleshooting Users and their workstation on Microsoft OS (Win XP and Windows 7) Minimum 2 years’ experience maintaining and troubleshooting equipment in a factory environment SKILLS AND CERTIFICATION: College degree or technical training in a relevant field, or equivalent combination of training, and/or experience Fluent in English and local language Good written and verbal communication Ability to diagnose and analyze application server logs Linux shell scripting and systems administration experience Knowledge of TCP/IP networks and troubleshooting experience with related protocols Experience with Microsoft office tools (Excel / Word) Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues Excellent interpersonal skills, innovative and good influencing skills Team oriented Ability to work under pressure Demonstrated ownership of responsibilities Customer oriented attitude Focus on quality and results Good written and verbal communication Self-motivation Discreetly dynamic Communicates and influences effectively Promotes teamwork Delivers results Delivers through people Profound knowledge Focuses on customer and market Demonstrates functional excellence Responsibly pioneering Aligns vision, strategy and actions Embraces change Builds self-awareness, trust and respect Knowledge in one or more of the following fields a plus: JBoss application server management and configuration JBoss Clustering Build SQL queries Oracle, MySQL database support Shell scripting: unix / cygwin, Powershell, VBS Application packaging and deployment Creating reports and SQL data queries LAN/WAN administration Monitoring tools ITIL / ISO 20000 processes VOIP and IP Phone administration and support Microsoft or other technical certification Additional Information: Network of cooperation: Internal: Local team and OCS CH External: Local customer and Manufacturers
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Start date
As soon as possible
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Nairobi (Nairobi)
Armada Human Capital

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