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Permanent Customer Service Agent, Seafreight

at Kuehne + Nagel in Nairobi

Customer Service, Seafreight at Kuehne + Nagel in Nairobi – Kenya Jobs, Careers and Vacancies

KUEHNE + NAGEL Ltd is one of the world’s leading logistics group with about 61,500 employees stationed at over 900 locations in over 100 countries worldwide and are skilled in all forms of global transport by sea, air, overland and in providing high quality integrated logistics services. Kuehne + Nagel is headquartered in Schindellegi, Switzerland. Kuehne + Nagel seeks to recruit qualified candidiates to fill the following positions in our Sales and Seafreight Departments.

Requirements for Customer Service, Seafreight, Nairobi:

  • Diploma in Sales and Marketing/Public Relations
  • 3 years experience in Customer Service in the Freight and Logistics industry
  • Excellent communication skills and team player
  • Analytical skills with ability to pay attention to detail
  • Computer literate with proficiency in Microsoft Office Suites

Duties and Responsibilities

  • Responding to current and new clients’ queries and planning for Sales Executive’s meeting with clients.
  • Preparation of periodic sales and customer service reports and submision of the same to the Head of Sales.
  • In charge of clients documentation including filing and retrieval.
  • Maintain relevant records and statistics on customer database.
  • Prepare clearing and forwarding instructions.
  • Sending Seafreight instructions to the relevant Kuehne + Nagel stations.
  • In liaison with the Head of Sales prepare rate proposals for both existing and new clients.
  • Assisting in other areas within the Sales Department.
  • Ensure all clients compliants and queries are settled and responded promptly and efficiently.

An application cover letter together with a detailed CV including 3 names of referees, their telephone numbers, email and postal address should be forwarded to the

Human Resource Manager,
Kuehne + Nagel,
P.O. Box 69979,
Nairobi, 00400

by Wednesday 8th February 2012.

Only shortlisted applicants will be contacted.



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Published at 01-02-2012
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