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Permanent Customer Care Officer

at Mission for Essential Drugs and Supplies (MEDS) in Nairobi

Customer Care Officer at Mission for Essential Drugs and Supplies (MEDS) in Nairobi – Kenya Jobs, Careers and Vacancies

Mission for Essential Drugs and Supplies (MEDS) is a registered trust of the Kenya Episcopal Conference (KEC) and Christian Health Association of Kenya (CHAK) with the mandate to provide reliable, quality and affordable essential drugs, medical supplies, training and other pharmaceutical services.

The organization seeks to fill in the following vacant positions:-

CUSTOMER CARE OFFICER

2 Positions
Job Purpose: Maintain front office operations and client support services
Job reports to:Customer Services Manager

Key responsibilities:

  • Prepare and send out quotations/pro-forma invoices to clients in a timely manner.
  • Receive and act on customer requests promptly giving them feedback for fast decision making.
  • Capture and share customer feedback with relevant sections to ensure efficient and effective customer service delivery.
  • Coordinate the processing of export documents to ensure timely dispatch of export consignments.
  • Provide prompt information and reports to facilitate Management decision making.

Job requirements:

  • Level of Education: Diploma in Pharmacy
  • Professional/Additional qualifications: Those with a Degree in Social Science or business related field will have an added advantage
  • Experience: 3 years in a busy pharmaceutical store or supply chain organization
  • Job skills/Behavioral attributes: Good oral and written communication skills; analytical and organizational skills; developed interpersonal relationships; competency in relevant major computer packages; positive customer care attitude and a team player

If you are up to the challenge and you possess the necessary qualifications and experience
please send your CV and application letter to the address below:-

The Managing Director
P. O. Box 78040, 00507, Viwandani
Nairobi, Kenya

Email: sahibu@africaonline.co.ke

Applications to be received not later than 27th January 2012

Only qualifying candidates will be contacted for interviews



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Published at 13-01-2012
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